Last Updated: September 13, 2026
Welcome to the online store https://selinbag.com!
Please read these Terms & Conditions carefully before using the website and making purchases. By accessing, browsing, or placing an order on this website, you confirm that you have read, understood, and agree to be bound by these terms and conditions without limitation or reservation.
1. MERCHANT DETAILS
The website https://selinbag.com is owned and operated by:
Company Name: СИРИТЕКС ООД
Registration / Tax ID: 204679508
VAT Number: BG204679508
Registered Address: Кърджали
ул. “Джордж Вашингтон” 1, вх.Г, ет.1, ап.7Address for Claims and Returns: Кърджали
ул. “Джордж Вашингтон” 1, вх.Г, ет.1, ап.7Contact Email: [email protected]
Contact Phone: +359 886 962 226
Supervisory Authorities in the Republic of Bulgaria:
Commission for Consumer Protection (CCP):
Address: 4A Slaveykov Sq., fl. 3, 4 and 6, 1000 Sofia, Bulgaria
Hotline: 0700 111 22 | Website: www.kzp.bg
Commission for Personal Data Protection (CPDP):
Address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, Bulgaria
Tel.: +359 2 915 3519 | Website: www.cpdp.bg
2. GENERAL PROVISIONS AND DEFINITIONS
2.1. These Terms & Conditions govern the relationship between [COMPANY NAME] (hereinafter referred to as “Merchant”, “We”, “Us”) and any natural or legal person using the website https://selinbag.com (hereinafter referred to as “Customer”, “User”, or “You”).
2.2. Definitions:
“Online Store” – the website https://selinbag.com, serving as a virtual platform for selling leather handbags and accessories.
“Consumer” – any natural person acquiring goods or services for purposes outside their trade, business, craft, or profession.
“Order” – an electronic request to purchase selected goods under the conditions specified in the online store.
“Distance Sales Contract” – any contract concluded between the Merchant and the Consumer under an organized distance sales scheme.
2.3. The Merchant reserves the right to unilaterally update and amend these Terms & Conditions. All changes take effect immediately upon publication on the site and do not retroactively affect already confirmed orders.
3. INTELLECTUAL PROPERTY
3.1. All content published on https://selinbag.com – including the brand name SELIN, logos, product photography, graphics, textual descriptions, layout, and software code – is the exclusive property of the Merchant or used under license.
3.2. Any copying, reproduction, modification, or distribution of materials from this site without explicit written permission from the Merchant is strictly prohibited and subject to legal action under copyright laws.
4. ORDERS AND CONTRACT FORMATION
4.1. Orders may be submitted 24 hours a day, 7 days a week via the checkout system on the website.
4.2. Ordering Procedure:
Selection of product(s) and adding them to the virtual shopping cart.
Entry of delivery details: first name, last name, contact phone number, email address, and delivery address (or selected courier office).
Review of the order and acceptance of these Terms & Conditions.
Finalizing the order by clicking the confirmation button.
4.3. Contract Formation: The distance sales contract is deemed concluded once the Merchant sends an order confirmation email to the User or confirms the order via phone call.
4.4. Product Unavailability: In the event of an unforeseen stock shortage, the Merchant will notify the Customer by email or phone. In such cases, the order may be canceled or replaced with an alternative item chosen by the Customer.
4.5. The Merchant reserves the right to refuse fulfillment of an order in cases of suspected bad faith or incomplete/incorrect data provided by the User.
5. PRICES AND PAYMENT METHODS
5.1. All prices listed in the online store are final, displayed in Euros (€) / Bulgarian Leva (BGN), and include all applicable taxes.
5.2. Prices do not include delivery charges unless explicitly stated on the website.
5.3. The Merchant reserves the right to adjust prices at any time. Price updates will not affect orders already confirmed by the Merchant.
5.4. Payment Method: Currently, the only available payment method is Cash on Delivery (COD). The Customer pays the total amount due (goods + delivery) in cash or by credit/debit card to the courier upon physical delivery of the package.
6. SHIPPING AND DELIVERY
6.1. Deliveries are carried out via licensed courier services within the specified delivery zones.
6.2. Delivery Time: Standard delivery timeframe is 1 to 3 business days following order confirmation. During promotional events, holidays, or force majeure conditions, delivery times may be extended.
6.3. Delivery Fees: Courier fees are calculated based on current rates of the selected courier service and are borne by the Customer, unless free shipping is explicitly indicated.
6.4. Inspect Before Acceptance: All shipments include an “Inspection” option. The Customer is obligated to inspect the package in the presence of the courier. Any visible damage, damaged packaging, or missing items must be documented in a Damage Protocol drawn up with the courier.
7. RIGHT OF WITHDRAWAL AND RETURNS
7.1. Under EU consumer protection regulations, the Consumer has the right to withdraw from the contract without giving any reason within 14 (fourteen) days of receiving the items.
7.2. To exercise the right of withdrawal, the Consumer must notify the Merchant in writing prior to the expiration of the 14-day period at: [email protected] or by phone at +359 886 962 226.
7.3. Return Conditions:
Items must be returned in perfect, unused condition, free from dirt, scratches, odors, or signs of wear.
Items must retain all original tags, accessories, and complimentary gifts (including the protective dust bag).
Original proof of purchase / shipping documents must accompany the returned package.
7.4. Return Shipping Costs: Return shipping fees are the sole responsibility of the Consumer.
7.5. Diminished Value: The Merchant reserves the right to deduct a percentage of the refund if the returned item shows signs of use, damaged packaging, or missing accessories reducing its commercial value.
7.6. Refund Processing: Refunds will be issued via bank transfer to an IBAN provided by the Consumer within 14 days of physical receipt and verification of the returned item.
8. RECLAMATIONS AND WARRANTY
8.1. The Consumer is entitled to file a warranty claim for any non-conformity of the product existing at delivery or arising within statutory warranty periods.
8.2. Claims must be submitted in writing to [email protected] with a description of the defect and photos.
8.3. Claims will not be accepted for damage resulting from improper storage, mechanical impact, cleaning with aggressive chemicals, or normal wear and tear of natural leather over time.
9. LIMITATION OF LIABILITY
9.1. The Merchant is not liable for minor color discrepancies between actual products and their display on user screens due to screen calibration differences.
9.2. The Merchant is not responsible for delivery delays or failure to perform obligations caused by force majeure events (natural disasters, courier strikes, server outages, or government restrictions).
10. ALTERNATIVE DISPUTE RESOLUTION (ADR)
10.1. All disputes shall be resolved amicably through mutual negotiations.
10.2. If an agreement cannot be reached, EU consumers may submit their complaint to an Alternative Dispute Resolution body or use the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.
